Temp Site - please contact for orders
Collections and visits by appointment only. COVID 19 Info
FAQ:
Welcome to the Frequently Asked Question Page, here you can find answer to some of the most asked questions we get:

How do I place an order?

Here are the current steps to place an order:

1) Browse: Browse for product(s) you'd like to order by clicking here
2) Contact us: Once you have identified all the product(s) you'd like to order please fill in the contact form here with all the products' names inside the query section of the form as well as if you'd like to have the order delivered, indicate delivery area, or if you want to collect.
3) Stock confirmation: We'll then confirm stock of the product(s)
4) Quotation: Once we have confirmed stock in office we'll get back to you via email with a quoation to confirm your order and provide delivery costs if you want the order delivered.
5) Invoice: If you accept the quote, please reply to us and we'll keep out the products for you until you collect or if you want it delivered: we'll send you the invoice with banking details for payment (orders are only held out for the day they are placed unless payment has been received for them)
5) Payment: We support cash and EFT with Capitec, FNB, Absa and Nedbank for collections and only EFT for deliveries - payment needs to clear in our bank before the order can be released. Please note we do not support card payment in office and for cash payment please bring correct amount as no cash is kept in the office.
7) Delivery: Once we have received payment the order will be release to the courier for delivery. You will receive a tracking number once the delivery has been scheduled with the courier.

*Collections during COVID-19: Please read our "How do I collect during COVID-19 pandemic" section before coming to collect
*Online orders: Unfortunately at this time there is no option to place an order through our website, and we are working on getting that functionality on the website.
How do I collect during COVID-19 pandemic?

As per the COVID-19 Risk Adjusted Strategy Draft Framework Document, as can be found here:

All COVID-19 health and safety protocols must be followed at all times, including observance of guidelines for social distancing, sanitation and hygiene, and use of appropriate personal protective equipment, like cloth face masks, as determined by the National Department of Health People may travel to perform and acquire services only where such services cannot be provided from the safety of one’s home A reference to a permitted level of employment must take into account the necessary social distancing guidelines as per the National Department of Health.

To comply with these regulations we will be implementing the following protocols:
1) We will recommend making use of delivery instead of collecting if possible
2) We will wear gloves and face masks at all times and urge clients to wear face masks as regulated - Face Masks available to be bought at local pharmacy for R25
3) We will sanitize all products when received for service or before selling with use of alcholol sanitizer where possible
4) At all times a distance of 2 meters between people will be regulated
5) Clients will be asked to stay outside of office whilst being assisted and can view products from a distance
6) All cash payments, although we recommend use of EFT, and items, in need of service or return, must be placed infront of the door, step back 2 meters away, where staff can collect whilst keeping a social distance of 2 meter at all times. The same applies for receival of orders: step 2 meters away from the door and staff will place the order infront of the door then step back inside 2 meters away from door after which you can collect your order. 7) All clients please stay a distance of 2 meters apart of each other or stay in your car whilst we are handling another client if possible.
Are we open during lockdown?

As per the COVID-19 Risk Adjusted Strategy Draft Framework Document, as can be found here, we are able to operate during the following levels with the following regulations:

Level 5: On-line delivery of ICT equipment to facilitate work-from-home arrangements including computers, mobile telephones and other home office equipment
Level 4: Personal ICT equipment including computers, mobile telephones and other home office equipment
Level 3: Personal ICT equipment including computers, mobile telephones and other home office equipment
Level 2: All retail permitted, subject to directions
Level 1: All retail permitted, subject to directions

Restrictions:
Please see "How do I collect during COVID-19 pandemic?" FAQ

Hours: Please see "What are our working hours?" FAQ
What payment methods are supported?

For collections:
Cash
Electronic Funds Transfers (EFT) with only the following banks: Capitec, FNB, Absa and Nedbank
For deliveries:
Electronic Funds Transfers (EFT) only
Unsupported:
No card facilities available in office, there are ATM's nearby to draw cash from
Cash on delivery is not supported

*Funds need to clear in our bank account before we can release an order
What are our working hours?

Monday - Thursday: 10:00 to 18:30
Friday: 10:00 to 17:00
Closed on Saturdays and Sundays
*COVID-19 Pandemic Confirmed Hours
Where are we located?

Please contact before coming to insure stock availability and that someone is in office to help - we don't have a retail store but work from a home office:


30 Berg en Dal Protea Heights Brackenfell Cape Town 7560
I cannot find an item that I am looking to order?

Please contact us by filling in the form here and we will confirm if we can get it for you on a back order
Pictures on website are for illustration purposes only. All stock, prices and pictures are subject to changes, errors and omissions. Terms and Conditions Apply.